Privacy Policy & GDPR Compliance
IN GENERAL
The use of our web pages and the saervices provided to the visitor on the site owned by the company, requires your agreement with the Privacy Policy of this site. Therefore, the visitor must carefully read the contents of this page before using the services of our website. If he does not agree, he must leave this website and NEVER make use any of its services or content.
This privacy policy may change from time to time according the relevant legislation. We will not explicitly notify our customers or our site’s users about these changes. Instead, we recommend you to occasionally visit this page for any changes to this privacy policy. The continued use of the website even after any changes to the Privacy Policy implies the unconditional acceptance of these terms by you.
Privacy and Protection of personal data
We collect and process your personal data only when it is absolutely necessary.
We will never sell, rent, distribute, or publicize in any way your personal data, except where it is absolutely required.
If you are under 16, you MUST have your parents’ consent before using the services of this site.
Relevant legislation
Along with our company’s internal IT systems, this site is designed to comply with the following laws/regulations regarding the protection of user’s personal data:
- EU Data Protection Directive (DPD of year 1995)
- Regulation on general EU data protection (GDPR of year 2018)
Personal information collected by this site and why we collect it
This site collects and uses personal information for the following reasons:
Invoicing / financial information
In case you purchase any of our services / products, we will keep in our database the information necessary for the invoicing, such as name, address, email, phone number, vat id, etc. We will contact you in cases involving payment of services / products, invoice balances, recurring charges, offers about our products etc, via e-mail, sms or by phone. All data transferred via email is protected by a TLS / SSL security protocol.
Website traffic monitoring
Like most sites, this site uses Google Analytics (GA) to track user activity. We use this data to determine the number of our site visitors to better understand how they find and use our web pages. Although GA records data such as your geographic location, your device, your web browser, and your operating system, none of this information identify you to us. GA also records your computer’s IP address, which could be used to identify you, but Google does not provide access to it. We believe that Google is a third data processor that is compliant with the requirements of European legislation.
Contact forms and e-mail links
If you choose to contact us using a contact form or an email link, none of the data you provide will be stored to our site or transferred or processed by any third party data processor as defined below in the section «Our third-party data processors». Instead, these data will be sent to us via an SMTP protocol (Simple Mail Transfer Protocol). Our SMTP servers are protected by a TLS/SSL security protocol, meaning that email content is encrypted before being sent over the Internet. The content of the email is decrypted by our local computers and devices.
Newsletters
If you choose to subscribe in our newsletter, the email address you submit will be forwarded to Mailchimp which manages our e-mail marketing services. Mailchimp is a third-party data processor (see «Our third-party data processors» below). Your e-mail address will not be stored in any of our databases. Your e-mail address will remain in the Mailchimp database for as long as we continue to use our e-mail marketing services or until you explicitly request to be removed from the mailing list. You can do, using the delete link contained in all the email newsletters we send you.
As long as your e-mail address remains in the Mailchimp database, you will receive periodic e-mail newsletters from us regarding offers, new product or services etc.
Customer Satisfaction Survey / Customer Loyalty Program
The data we collect from the site, once you have accepted the terms of use, may be used to participate in a Customer Satisfaction Survey where you are asked about your site and product / service usage experience or a customer loyalty program where you receive special discounts and offers to our products and services under certain conditions.
Live chat
When communicating via live chat, the information we collect is the name, email address, IP, the date and time of communication, and the text that was exchanged during this communication. These data are collected to better serve the customer and for security reasons.
Advertising campains
Third party vendors, including Google, can show our ads on websites. For this reason, cookies can be used to update, optimize, and display ads based on a previous user’s visit to our site, as well as for Remarketing. You can opt out of such use of cookies by Google by clicking here.
You may also opt out of the use of such cookies by third-party vendors by clicking here.
You may also check the privacy policy by clicking here.